Privacy Policy

A Legal Disclaimer

Effective: 30/01/2025

Wye Electrical Solutions Ltd is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information when you use our website and services.

Privacy Policy - The Basics

1. Information We Collect

We may collect the following personal information when you interact with us:

- Contact details (e.g., name, phone number, email, and address) when you make an inquiry or book a service.

- Job-related details needed to provide electrical services.

- Website usage data collected via cookies to improve our website experience.

We do not store or process payment details. Payments are handled securely via phone or a third-party payment provider.

2. How We Use Your Information

We use the information we collect to:

- Respond to inquiries and provide electrical services.

- Maintain customer records for future reference.

- Improve our website and services.

We do not sell, rent, or share information with third parties, except where necessary to complete our services (e.g., secure payment processing or website hosting by Wix).

3. How We Store and Protect Your Data

Customer information is securely stored on our website and within our job management system (Fergus) until the job is completed. After completion, only essential details (e.g., customer name) are kept for future service reference. All information is treated as strictly confidential.

4. Cookies & Website Tracking

Like most websites, we use standard cookies to enhance user experience and analyse website traffic. You can manage or disable cookies via your browser settings.

5. Your Rights

You have the right to:

- Request access to your personal data.

- Ask us to correct or delete your data (where legally possible).

- Opt out of any marketing communications (if applicable).

To make a request, please contact us at info@w-es.co.uk.

6. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

Email: info@w-es.co.uk

Phone: 01600712737

Address: The Old Filling Station, Monmouth, NP25 5AH