Terms & Conditions

1. Our Commitment to You

- Our mission is to ensure every customer is a repeat customer by providing exceptional service and delivering on our promises.

- We offer transparent pricing based on the information provided by the customer.

-If you have any queries about your quote, please contact us before proceeding with the work. 

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2. Quotations & Pricing

- All quotations are based on the details provided by the customer and are valid for 30 days from the date of issue. 

- Prices are subject to change if additional work is required due to unforeseen circumstances.

- We are open to discussions regarding quoted amounts. Customers may call or email to review pricing details before proceeding.

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3. Deposits & Payments

- A 25% deposit of the quoted amount is required before installation date is confirmed.

- In cases where high-value materials are needed, full payment for materials may be required upfront.

- The remaining balance must be paid upon completion of the work. 

- Payments can be made over the phone via our head office or link sent to the customer via Text Msg, Email, or  Bacs transfer.

- We do not accept cheque payments.

- Late payments may incur additional charges.

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4. Cancellations & Refunds

- If you wish to cancel or reschedule, please notify us at least 48 hours in advance.

- Deposits may be non-refundable if cancellation occurs after materials have been purchased or work has commenced.

- Refunds will be assessed on a case-by-case basis.

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5. Warranties & Guarantees

- We guarantee the quality of our workmanship for 12 months from the completion date.

- Manufacturer warranties apply to all materials and electrical components used.

- Any defects or issues due to improper use, tampering, or third-party alterations will not be covered under warranty.

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6. Liability & Responsibilities

- We are fully insured and adhere to all UK electrical regulations. 

- While we take every precaution to avoid damage, we are not liable for pre-existing faults or issues beyond our control.

- Customers are responsible for providing access to the site and ensuring a safe working environment.

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7. Health & Safety

- All work is carried out in accordance with UK health and safety regulations.

- We reserve the right to refuse work if conditions are unsafe or if access is restricted.

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8. Data Protection & Privacy

- Customer details will be stored securely and used solely for service-related purposes.

- We do not share customer data with third parties unless required by law.

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9. Dispute Resolution

- We aim to resolve any disputes fairly and amicably.

- If you have any concerns, please contact us to discuss resolution.

- If an agreement cannot be reached, legal action may be pursued under UK law.

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For further details or inquiries, please contact us at 01600712737 or email info@w-es.co.uk